Returns & Exchanges

At Paspaley, we take pride in the exceptional quality of our pearl jewelry and offer a 30-day return policy for items in original, unworn condition. We are committed to ensuring your complete satisfaction with every purchase from our boutique.

Return Process

• 1.
  Initiate Your Request

  Contact our Concierge team or visit your local Paspaley boutique within 30 days of purchase to request a Return Authorization number.

• 2.
  Prepare the Package

  Place the item in its original Paspaley presentation box and luxury packaging, ensuring all certificates of authenticity and grading reports are included.

• 3.
  Complimentary Collection

  Affix the provided prepaid shipping label to your package and schedule a secure courier pickup or drop it off at an authorized shipping location.

• 4.
  Inspection and Refund

  Once our master jewelers have verified the condition of the piece, your refund or exchange will be processed to the original payment method within 7-10 business days.